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Fortunately, I haven't had to use their customer service, which I understand is not the best.My nephew-in-law works for IBM, recommended this router and has used it a lot in his work. In that time, I did download the updated firmware and that may have helped. I highly recommend the brand. I have used this router for a couple of years now and wasn't going to write a review on a discontinued piece of equipment. But while writing up a review on the D-Link 2.4GHz Omni-Directional 7dBi Indoor Antenna ( ANT24-0700 ) that I recently purchased, I noticed that a few users had some poor experiences with this router.So basically I am just adding my voice to say that I've not had a problem at all with the DI-624 over the couple of years I've had it. He swears by D-Link products and we both recommend them to people we know.So even though you are not likely to buy this router, as this model has been replaced by other newer models, do consider the D-Link brand as a router you would look into as a quality brand wireless router.
I have a 1-room radius from this piece of junk. From the word go, this router has been painful. Sometimes, I one bar on my iphone with it sitting ontop of the router.Easy set up and everything, just doesn't work when set up.
do yourself a favor and do not buy it, it constantly disconected.Customers support is not availble
Unfortutely, restoring your settings from a saved file does not work, so you'll have to configure the thing manually. It used to drop the network every now and then and resets itself -- I am not sure if it still does that after a couple of firmware updates. That only port is connected to another switch in my intranet. I have Revision C.I am not about to say this is crap or that this thing is rock solid. Use it as a firewall, as a wireless router, a DHCP server, etc., but not as a general purpose switch togeher with the rest. Oh, yes, go get the latest firmware for it, and don't run without updating the firmware.
I wanted to connect a computer directly to one of this guy's 4-ports, but it dropped the connection (or reset itself) so frequently, I got fed up with it and just treat it as if it is part of my DSL modem.So, if you have the idea that you could use this as your internal swotch, I urge you to reconsider that aspect. Hmm. This is a second tier wireless router. That is somewhat annoying, but since firmware updates seem to come to a closure, maybe you don't need that anymore :)I have only two RJ45s connected to it: one that comes from my DSL modem (I think it is marked on the device with "WAN"), and only one of the 4-ports that I connecto my my internal network.
i also asked him how would he react if called for some support for some other product and got such an answer. anyway, after thanking him for NOTHING and telling him that i would be returning the product (he cared less whether i returned it or not), i hung up the phone. a point to note that is that when you reboot the router, it looses all the setting like the MAc filters etc and becomes available to everyone. the product is great, but the d-link support SUCKS. So they transferred me to their technical support and the nerve of that guy who answered the call.
I tried all options, rebooting etc, but nothing would make it work. The first line of support had some standard answers about changing channels etc which were not really helpful. i do not remember the correct option, but i am sure you can find that in the settings. i do have the "booster" option on. anyway, i calmed down and started looking at the setup and various options and got a channel or downloaded the latest software (i do not remember eactly what i did) but i got it working. i have not really had any serious issues with it since. i was so pissed that if that guy was in front of me i would really have given him a piece of my mind. all the lights just stayed on and the router was not working.
i recently shifted to a bigger house which has 2 floors and i have the router on the top floor. it has been 3-4 months since then and its still working. currently i am connected with it from the floor below and it is showing full signal. So i called the d-link support to ask for suggestions. But luckily I forgot to completely remove the router and it was left switched on. After a month or 2, I noticed the lights were blinking.
So I wondered whether it has started working. So I removed the connections and connected my computer directly to my modem and I no longer had the wirelss connection and I started looking around for a new router. after i got it and installed it (by the way, the installation was simple for me, the direction were acurate), but my phone line was interfering with the signals and whenever i got a call, i used to loose connection. he just told me not to use my phone. do note that i am a software professional and so kind of knows about software and hardware installations because building software is my job. someone accidently or purposely even changed some of my settings because even the admin password got reset to the defaults.Update - Dec 2008Had a issue couple of months back when I dropped the router.
and I connected it back and tried the connection and suprisingly everthing was back to normal :-). have been using this product for more than a year. i told him that if you guys knew that there would be such problem (especially since he had a ready answer), why do they not publish this as a known issue of their product in their website. something which might be obvious to others, but i missed and noticed it when i reviewed the logs and found lot of my neighbours using my router.
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